Thank you for visiting the Audiology & Hearing Services Of Charlotte website. Audiology & Hearing Services Of Charlotte is committed to protecting and safeguarding your privacy. We appreciate the trust you place in us.
Information We Collect and How We Use It
We collect two types of information about website visitors: Personal information (things like your name, address, telephone number, e-mail address, etc.) which you have voluntarily submitted to us, and aggregate information (such as how many visitors log on to our sites, the pages they access, etc.).
In general, you can visit this website without telling us who you are or revealing personal information. You may need to provide some information to participate in certain promotions and surveys, to register with the site, or to receive information. We collect, maintain, and use personal information you have voluntarily submitted to contact you, and to respond to your comments or requests for information. In addition, we may use personal information to provide you the most helpful products and services to meet your needs and respond to your inquiries.
To better meet your needs, we may supplement the information we collect with data obtained from third parties for the same purposes.
Data Sharing and Transfer
Audiology & Hearing Services Of Charlotte will not trade, sell, or share your personal information without your consent, unless required by law or as disclosed to you when the information is collected, except that information you provide may be used by Audiology & Hearing Services Of Charlotte or third-party business partners to fulfill a specific request such as to fulfill a product order, to analyze your opinion of Audiology & Hearing Services Of Charlotte, or to address a question or concern about our services. We do not share your personal information with third parties for their own marketing or promotional purposes. Mobile phone numbers and text message consent are never shared, as described in the Communications, Text Messages and Your Contact Information section below.
Communications, Text Messages and Your Contact Information
When you submit a form on this website, call us or otherwise contact Audiology & Hearing Services of Charlotte, we collect the information you provide, such as your name, phone number, email address and the reason you're reaching out. We use it to respond to your request, schedule and support your care, and, if you agree, send you information about our hearing and tinnitus services.
Phone calls and text messages. If you check the consent box on our forms, you agree that Audiology & Hearing Services of Charlotte may call and text you at the number you provided, including with automated technology, about your inquiry, appointments, and offers related to our services. Consent is not a condition of receiving care. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You can also opt out by calling us at 704-412-7975.
Email. We may email you about your request and, from time to time, about our services. Every marketing email includes an unsubscribe link, and you can unsubscribe at any time.
We never sell or share your mobile information. Mobile phone numbers and SMS opt-in data and consent are not sold, rented or shared with any third party or affiliate for their own marketing or promotional purposes. This information is shared only with service providers that help us operate our messaging and patient communication systems, under contracts that require them to protect it.
Service providers. We use secure third-party platforms, including a customer relationship management and messaging platform, to store inquiries and send calls, texts and emails on our behalf. Where these providers handle protected health information, they sign a Business Associate Agreement and must safeguard it as required by HIPAA.
Health information. Protected health information is handled according to our Notice of Privacy Practices, available at our front desk or on request.
Your choices. To opt out of texts, reply STOP. To stop calls or emails, or to ask us to access, correct or delete your information, contact us at mkarp@audiologycharlotte.com or 704-412-7975.
Cookies
Cookies help us make your visit to our website more enjoyable and meaningful. A cookie is a small text information file that your web browser places on your computer when you visit a website. This helps us to recognize you when you return to our site. We may use such technology to obtain non-personal information from you as an online visitor.
Children’s Privacy
We do not intentionally collect any information or market to children under 16.
Links to Other Sites
This website may contain links to other websites. Audiology & Hearing Services Of Charlotte does not control the privacy practices or the content of such websites. We recommend you carefully read the privacy policies of each site you visit.
Your Acceptance of Our Privacy Practice
By using this website or any other Audiology & Hearing Services Of Charlotte website or interactive banner ads, you accept our privacy statement and conditions posted on the website. We reserve the right to update, change, modify or remove portions of this policy at any time. Please check back for updates to our Privacy Statement.
Appendix A to Part 92—Sample Notice Informing Individuals About Nondiscrimination and Accessibility Requirements and Sample Nondiscrimination Statement:
Discrimination is Against the Law
Audiology & Hearing Services of Charlotte, PLLC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Audiology & Hearing Services of Charlotte, PLLC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Audiology & Hearing Services of Charlotte, PLLC:
• Provides free aids and services to people with disabilities to communicate effectively
with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic
formats, other formats)
- Provides free language services to people whose primary language is not English, such
as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact us.
If you believe that Audiology & Hearing Services of Charlotte, PLLC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Dr. Melissa Karp, Au.D, 11121 Carmel Commons Blvd., Suite 150, Charlotte, NC 28226, 704-412-7975, 888-965-9948, mkarp@audiologycharlotte.com. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Melissa Karp is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-868-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
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